Our refund and return policy has a duration of 14 days. If it has been 14 days since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular-priced items can be refunded; items on sale or with a discount cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from return.
Some health and personal care items( for example as underwears)
We do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at (domarlasote＠gmail.com) and send your item to: (Mandarina 12, 2B, Sevilla, 41006, Spain.)
Please do not return your purchase to the manufacturer.
Shipping and returns
To return your product, you should mail it to: (Mandarina 12, 2B, Sevilla, 41006, Spain.) You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of 14 days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially published. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.